Frequently Asked Questions
If you have any questions please Telephone or E-mail use.
Q: Ordering Cards
A: Please use the CODE NUMBER (LOWER RIGHT) on the cards (W-DE1) as
Some cards have the same Card name like Get well or Highland
Deer.
Just list your cards in a E-mail using the cards code numbers
(W-HC2) and the number of packs you required. 15 packs minimum order
6 cards per pack.
Q: Can I cancel a order
A: Yes any time up to dispatch.
Q: Can I change the delivery date
A: Yes any time up to dispatch.
Q: Can I change the order
A: Yes any time up to dispatch.
Q: Can I cancel a order after dispatch
A: Yes but you have to send it back and pay for the carriage costs.
Q: Cards Deliver Charge
A: Our minimum order is £54. All orders over £100 are delivered free
of charge UK Mainland, orders below this figure are charged £6.
Q: VAT
A: We are not VAT registered at this time. Prices include VAT at
this time
Q: Spinner or displays.
A: We don't supply spinners or displays to our customers at this
time.
Q: Ceramic Orders Deliveries
A: Are individually charged at the time
Q: Payment
A:• We can take payments by cards (Telephone) or by cheque.
• We may agree a credit account with you, in which case payment is
due no later than 30 days after the invoice date.
• The terms of a
credit account may be varied at any time.
• Prices are in UK Pounds and credit card transactions are billed in
Pounds Sterling.
• All orders must be paid in full together shipping charges and VAT
where applicable before shipping. If you don't have a trade account.
Q: Late Payments
A:
• All Invoices Have to be paid within 30 days of the Invoice Date
Creativity will not accept Late Payment of Any Type
• Should you pay late, we reserve the right to charge you interest
at the rate set by The Late Payment of Commercial Debts (Interest)
Act 1998, to accrue from the invoice date.
Creativity charges 5% on unpaid Invoices after 30 Days.
• Any additional costs incurred by us in collecting a late payment,
including administrative and other costs incurred in taking legal
proceedings, will be charged to you.
• All published prices are subject to change at any time without
notice.
Q: You use to supply Embroidered
sweatshirts for adults from the creativity website.
A: We no longer supply them from the website see the sweatshirt
page.
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